Refund policy
DRAFT for legal review. This policy has not yet been reviewed by a lawyer and may change before launch. Your rights under the consumer law of your country always apply.
This page explains how payments, renewals, cancellations and refunds work on Jobyonder.
Searching and applying are free
You never pay to search or apply for jobs. Jobyonder never charges job seekers registration, processing or placement fees, and no employer on Jobyonder may ask you for money.
Cancel at any time
You can cancel auto-renewal in one click in Settings → Billing. You keep access until the end of the period you have already paid for, and you are not charged again.
Reminders before every renewal
For plans that renew automatically, we email you 7 days and 1 day before we charge you, with the amount, the date and a link to cancel. We send a receipt by email after every successful payment.
Passes don’t renew
Passes paid with mobile money, bank transfer or USSD last for a fixed period and never renew automatically. When a pass ends, you go back to the free plan.
When we refund
If you ask within 14 days of your first payment for a plan and have not used its paid features, we refund it in full. After a renewal, ask within 7 days of the charge and we refund it if you have not used the plan since. Other requests are reviewed case by case.
Mistakes and duplicate charges
If you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the extra amount in full.
How to ask for a refund
Contact us from the help centre with the topic “Payments, plans and refunds” and the payment reference from your receipt email. We reply within 24 hours. Approved refunds go back to the original payment method; your bank or mobile money provider may take up to 10 working days to show them.
Your legal rights
Nothing in this policy limits the rights you have under the consumer protection law of your country, including any cooling-off period.