Help centre
How can we help?
Plans and payments
Help centreCancel Plus or ProGo to Settings, then Plan, then Cancel renewal. One tap, no forms. Your plan stays on until the end of the period you paid for, then you’re back on Free.Paying with mobile money, bank transfer or USSDThese methods buy a Plus or Pro pass for 7 or 30 days. It ends on its own, so you’re never charged again without choosing to. Buying another pass adds its days to the end of the one you have.RefundsIf you ask within 14 days of your first payment for a plan and haven’t used its paid features, we refund it in full. After a renewal, ask within 7 days of the charge. Write to support with your receipt number.
Still stuck?
Write to us. A person replies within 24 hours, Monday to Saturday.